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jamieboo

Hello all

Had my X3 Compact for a couple of months now and really liking it.

APART from the fact then when I am on a call the screen still seems to be a little sensitive to touch.

I hear beeps of things being selected. Very often when I finish the call I see the screen is on Notifications or Quick Settings screen, or sometimes the Date and Time screen. Sometimes I notice that my cheek/ear has turned on Bluetooth from the Quick Settings screen.

Sometimes while on a long call (ie more time in which to involuntarily press things) the other person will suddenly not hear me anymore - no doubt due to imprecise cheek/ear selection!

Is there something wrong with the Proximity Sensor? I have tested the Sensor with the available diagnostic and it seems functional. And my peripheral vision tells me that the screen goes black as I raise the phone to my ear.

I've heard that this model can occasionally overheat, but I've never noticed/felt any dramatic peaks in temperature.

But something is clearly wrong.

As I said I have tested the Proximity Sensor.

I have not dropped or damaged my phone.

I do not use any kind of screen protector or case.

My software is up to date.

Any thoughts/ideas would be very welcome!!

(I have contracted the phone the EE in the UK - I have not contacted them yet as I thought it would be best to go straight to the manufacturers.)

Thanks very much

Jamie

Sonrisa

Couldn't agree more with your post, this issue has been around for a very very long time with ALL devices....Z1, Z1c, Z2, Z3, Z3c

To suggest to get your phone to a repair centre is totally ridiculous.....

They can't fix it anyway, I have the same issue.........it is a very irritating problem, especially on important calls.

RohitTech

I again say try my solution I posted previously.

HussaMix

Guys I have found an amazing app on google play gives u a relaiable solution..
Check out "Call Screen Lock" By duckbone apps,

It locks the touch during any call automatically and u have to longpress an icon on the screen to unlock it during the call.of course after hanging up it will automatically unlock the screen.

Check it out and tell me what do you think.
I hope Sony meanwhile finds a permanent solution for this everlasting issue !! :@

jamieboo

RohitTech, your previous post detailed what is at best a workaround. That's not really satisfactory when it is becoming clear that there is a fairly fundamental flaw with much of the xperia line.

Be interested to hear from the Support team on this issue. And to understand what 'repair' they have in mind for a series-wide problem that seems to have been popping up for several generations now.

However, since it does look like 'workaround' solutions are the best we're going to get for now, then I'll definitely look into the app you mentioned HussaMix. I see there are several apps like this - I wonder which is the best. Perhaps there is an 'unofficially recommended for xperia users' app out there!

Thanks folks!

More thoughts on this very welcome!

Rickard

I recommend that you follow my previous suggestion. There's no general issue with the proximity sensor and from what you are describing we need to repair/replace your phone.

jamieboo

Thanks Rickard.

I certainly would be interested in getting it repaired if I knew that there was a good chance it could be repaired. I wouldn't want to be without a phone for a week or so and then not have the problem solved.

Also, would this be the best channel to seek repair? I Haven't spoken to EE (my provider) about this yet. I have no idea whether the best channel for repair/replacement is here or EE.

Thoughts welcome folks.

jamieboo

Just to ask again gang - what do you all reckon would be my best avenue for getting my phone repaired: Here directly with Sony? Or via my provider EE?

Any thoughts most welcome.

Rickard

I would recommend that you contact your local support team to check what option is best for having it repaired or replaced. Depending on your country, you may be able to order a service directlly from www.sonymobile.com -> Support -> My support.

Regarding the issue, i'm sure that a service location can fix it for you. There's no general issue with the proximity sensor in Z3 Compact, i use one myself.

But perhaps you should mention to them that the proximity switch is not entirely defect and appears to be working in the diagnostic app so it may perhaps be something with the calibration.