Community

jurgenww

The fingerprint scanner just stopped working. It was working fine, then it stop detecting any finger prints and I even tries to reset it, but it wouldn't let me, I kept getting an error message as soon as I tried. I really don't want to have to get this phone replaced already?

Topic edited by Christofer.

Lily3

Hi; just over the course of today the fingerprint scanner became very sensitive. It would recognise part of my hand 5 times quickly in succession and then lock me out of the phone.

I restarted the phone hoping that would make it work, but then it just stopped sensing my fingers altogether! I tried to re-set my fingerprint pattern but whenever I try to do that the screen just flickers and nothing happens (there is no prompt to place my fingers on the sensor like before).

It's like the phone forgot that the sensor is there! I've had a look at the forums but couldn't find anything similar to this... Is this related to the latest update?

Phy

1. Settings
2. Security
3. Fingerprint manager
4. confirm your PIN
5. Add fingerprint
6. Remove the previous fingerprint

Kuttan

Hi , After updating my phone to 6.0 fingerprint sensor ha been working at all. The fingersprint sensor manger itself vanished, it is not there in security, diagnostic. I was recommanded a software repair, even that did not help me at all. It did not even ask to setup fingerprint sensor after software. It's like the fingersprint sensor does not exist anymore in the phone. I even tried service test *#*#7378423#*#*, Fingerprint test is not even available there to test.What is the world is going on here.

CameronT

Hi @Kuttan1,

Welcome to the community.

Do you happen to have the US version of the Z5?

Trep420

@Kuttan1 wrote:
Hi , After updating my phone to 6.0 fingerprint sensor ha been working at all. The fingersprint sensor manger itself vanished, it is not there in security, diagnostic. I was recommanded a software repair, even that did not help me at all. It did not even ask to setup fingerprint sensor after software. It's like the fingersprint sensor does not exist anymore in the phone. I even tried service test *#*#7378423#*#*, Fingerprint test is not even available there to test.What is the world is going on here.

I have exactly the same problem. Candian phone, Unlocked Bell version on th eTELUS network. did you find a solution?

Kuttan

Hi,

No i have the Indian version. I contated sony rergarding this and gave them a detailed report of the troubles i am facing. They let me know that in Z5 if it senses any malfuntioning in the fingerprint sensor, the sensor is automatically shutted off.This problem can only be rectified by giving to a sony or sony authorized service centre