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The touch screen does not work correctly

Alena3561
Visitor

The touch screen does not work correctly

The bottom buttons constantly work when I just click something or flip through it. The transition to the factory settings did not give anything. Sony z3 compact. 

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5 REPLIES 5
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Uliwooly
Expert

@Alena356

Settings > about phone > diagnostics > test > test touchscreen

if your phone has a protective case, film and/or glass, remove them then test the screen.

Alena3561
Visitor

I do not have a protective film or glass.When I place the phone in the cold, for a while the screen works fine, then again starts to buggy

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Uliwooly
Expert

@Alena356

did you tested the touchscreen?

Alena3561
Visitor

Yes, the diagnosis does not give anything

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Uliwooly
Expert

@Alena356

You probably have to get it inspected by your Local support