Upgrade system

[Juanparraguez29]

Hello I download the update of the system but at the moment of installing it restarts the computer finishes the installation and a message appears that the new version can not be applied.

[ChloeS]

Hi @Juanparraguez2911

Welcome to the community! 

Your post had been translated as this is a Global forum all posts/replies must be in English 

Just to clarify, are you attempting to update the handset through Xperia Companion on your PC? If not, how are you updating the phone?

Let me know 

[Mano87]

Sir my sony Xperia xa1 ultra divice new software update requirement please help me sir