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daalig

I've just purchased a new Xperia Z today and as I brought it home and tried to call someone, they couldn't hear me and I couldn't even hear them. I can't even hear the ringtone when calling. They receive my phone call fine, but getting no sound.

Done a factory reset and a Repair through PC Companion but still not working. SMS works fine, so my sim/network seems alright. My MIC is working with Google Voice and sounds are coming out the device when I play music, so the speaker and mic seem to be in order.

Call Settings/Sound settings seem to be correct, I thought it was the obvious that the Mute Button was on but it isn't. I feel like this problem will be simple to fix but nothing works. Reinserted the Sim Card aswell. It seems more like a software problem since the Speaker and Mic are working correctly, just not with phone calls. Would the Sim Card be no good for calls but fine for SMS/Internet? I don't have another sim card to test that out.

I've tried using the headset/mic combo to make calls, that doesn't work either, and putting calls on loudspeaker doesn't do anything either.

Any help would be great. I've used Android for the last 3 years so I'm not new to the OS. It seems like no-one else has this problem with Xperia Z, I've checked every thread on here plus searched the net for a fix. I'm out of ideas 😕

Hiarve

Cannot believe it, but this is all that was needed. Now I understand why I sometimes did not have the problem. Just took the phone between thumb and index finger and pressed a little. That is it.
Bad connecting hardware somewhere inside went to work again...

ProfEduards

Where exactly on the back do you press to solve the issue?

UPDATE:

Just did an update on my soundless Xperia Z Ultra's stock Music and Video apps - NOW I'VE GOT SOUNDS !!!!

Salty720

My first ever Sony phone which gave me problems from the start. The person I was speaking to could not hear me, but the problem was intermittent and by selecting the loudspeaker button sometimes sorted the problem but it became a problem I could not continue with as numerous calls were lost. I sent it off to the person I have a contract with and had the phone back saying it was damaged and Sony would not authorise a repair.

I was politely old that the damage might not have been noticed by myself but could have been caused by keeping it in the back pocket of my trousers, being dropped. None of these were the case and I have, from the start, kept it in a phone holder. I was also told that a photo of the damage was on the rear of the letter for me to see and it was not. I am taking this up with my supplier.