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Apaar

Hey guys my 2 week old Xperia Z3 has been in repairs for past 45 days (due to static on the screen) now when i get it back there is a problem with the camera as you can see in the attached photo.
Whenever flash is used the photo turns out to be like hazy and blurred I figured its flash bleed problem because the back glass has not been installed correctly by xperia care which also makes my phone non water resistant because in the service menu the preassure sensor does not show change when the phone is squeezed.

Now when I contact local Xperia care they kept the phone for 5 days did nothing but update software and gave it back to me but the problem remains, they are just not willing to replace the glass back or provide a replacement phone (they just say it is working like it should even when they look at these photos) I get a reply "Sir there is no hardware problem with the phone flash makes photos appear like this" seriously **bleep**! what am I supposed to do now? What is the use of Warranty when you cant fix a simple problem or provide a new replacement phone? I have not got a chance to use my brand new Z3 since past 2 months. Its a real shame because now Z3+ is out making my phone dated.
I've owned almost all the Sony Xperia flagships starting from X10 this is the first time I've had any problems and Sony isnt able to fix it! Is there someone senior from Sony who I can talk and explain my problem to? Can someone here help?

Apaar

I'm very pleased to say that after getting in touch with Sony service center's manager I've got a new replacement Z3 today, the old one was deemed unserviceable by the manager, he took some photos and realized there is a problem with the camera (which the service technician could not figure out) and one working day I was provided with a brand new phone. But I hope no one else has to go through this much pain to get their phone seviced in the future their technecian arnt well trained and one has to get in touch with higher authority to get things done.

Thanks for all the support guys!

Rickard

I'm very glad to hear that you got a new phone and sorry for the trouble with having your phone replaced.

FERDZ79

same issue of camera flash issues and got these brand new using for 2 weeks. here i attached photos first is with flash and second is no flash. need help to fix this thanks.

Apaar

Its the rear glass which has become loose, go get it replaced by Sony either they will replace the rear glass or give you a replacement phone, explain them this problem, I got mine replaced.

Meetz

It's because while replacing the back panel... They didn't stick the flash glass strip.
They don't let the flash disperse and sets it concentration outside the phone.

Your phone doesnt have that panel...
I have two z3 phone... In which of it I don't use for camera as I'm unable to find the glass that is kept between back panel and flash..

Web66

Hi

Have the same issue but it only seems to have happen when I updated the firmwear to Android 6.0.1. last week. The phone didn't have an issue with Andriod 5.1.

ImKhan

This is because of the flashlight diffuser, whenever you take picture using flash it will happen. the glass thing is placed inner side of the back cover on the lens whole on the battery back cover, if you replace your back cover you must put the original one even your new back cover has that.

hope it will solve problem.

Tahir Khan

Malaysia