Z5 compact can't connect to Femtocells

[rbeijers]

Hello,

First I thought I had problems with my Femtocell (an indoor GSM antenna), but by a lot of testing I saw the problem is by my new phone, the Z5 compact.

Three weeks ago, with my Z3 compact, the Femtocell works perfectly. But now my Z5 compact wouldn't connect it anymore. Even try it by my girlfriend, who has also a Femtocell. Her telephone (Samsung S5) connects immediately. I already sent an email to my telephone provider Vodafone, but they told me they can't help me out.

I tried to restart everything, I tried to select the 3G connection and I tried to select a different network operator. Nothing appears to help.

Does anyone have any tips to try?

Thanks!

[Uliwooly]

@rbeijers

How old is the SIM card? is it a nano SIM card? what if you boot on safe mode

[rbeijers]

Thanks for your answer! Yes it's a new nano sim card. I will try to reboot the phone tomorrow in safe mode and let you know

[rbeijers]

I've tried to boot the phone in safe mode. Then I released my telephone number out of the femtocell and then I add it again. Still no result. I have also tried to put the utp cable in my switch (maybe the port of the router was broken) but that's also no solution. Do you have some other options?

[Uliwooly · Accepted solution]

@rbeijers

Contact the carrier its probably their issue.

[rbeijers]

I had a lot of contact with Vodafone NL, my provider, but they said that it depends on the phone, because I have a good connection outside. Even after the update I got no connection with my femtocell in comparision with my girlfriend. She's got a connection immediately to my femtocell with her Samsung Galaxy S5.

Has someone any ideas what I can try to fix the problem?

[Uliwooly]

@rbeijers

Are you still experiencing this issues?

[rbeijers]

No, The problem was solved by my provider

[Lord_viridis]

So @uliwooly's suggestion was the solution then?

[rbeijers]

Yeah, sorry, but I've ticked it green, because the solution was at my provider. I think they put my nano-simcard number into there network or Femtocell. I've still have a problem with the femtocell of my girlfriend, but I will also call the provider for fix that also (Y)