remote control not working

[volverine86]

microphone on my remote control is not responding.When I press it no red light light and tv led is off as well.Tried restart and pair remote in the settings but still nothing.Its second time  I have an issue with remote .Help if you can

thanks

[Pascale_F]

Hi volverine86,
 

Which product is this regarding?

Thanks,

Pascale