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Bravia KDL-50W Horizontal shadow/cast over 55% of screen

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Perce2
Explorer

Bravia KDL-50W Horizontal shadow/cast over 55% of screen

As usual, tv just outside of warranty (2months) now have a tinted horizontal shadow/cast appeared over approx. 55% of screen.

 

Have checked firmware update, reset to factory default settings etc makes no difference.

Appears on all HDMI inputs and on all equipnent connected (dvd, android TV Box etc).

 

Any ideas what may be causing this issue or is the display "shot" ?

 

sony.jpg

6 REPLIES 6
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cass_n
Community Team

Hi @Perce2, welcome to the community :slight_smile:

 

What model TV have you got?  If it's an Android TV, this issue should be fixed with the latest firmware.  Please let me know which TV you have, and then we can check if your model has received the fix already.

 

Thanks,
Cass

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Perce2
Explorer

Hi Cass,

 

The model is mentioned in the title – “Bravia KDL-50W”.

Do you need anymore information ?

 

Thanks.

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Perce2
Explorer

20170818_185105.jpg

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cass_n
Community Team

Thanks @Perce2 for the info.  I recommend getting in touch with Sony Support to help you with this one: http://services.sony.co.uk/supportmvc/en/Contact/Email

 

Cheers,

Cass

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Perce2
Explorer

bravia.jpg

 

The problem as now progressed into what you see above.

Still able to listen to channels but viewing is no so pleasant!

Is this the screen or main board ?

profile.country.GB.title
jumpsuit
Expert

Hi Perce2

 

There could be several reasons but going by feedback online it

looks like its a T-Con board problem.

 

Sony Support is your best option at the moment, although you could try explaining and getting a

quote from a TV repar service near you too :slight_smile:

 

Hope this help.