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Screen problems 46" bravia

todd8137
Explorer

Screen problems 46" bravia

My kdl 46 after only 18 months from new as got a lcd panel fault,when I first switch it on the screen on the right hand side goes black then red ,then I get vertical and horizontal lines this last for a few minutes ,spoke with a engineer and he said between 4/500 pounds to fix this ,after 18 months of use I would not expect any faults the tv as normal use the warrant is up I can not BELEAVE after this time the panel needs replacing it's crazy I would like some answer of a sony person as this tv is not of merchantable standard and surely there should be some good will shown here as I am not at fault the panel is and must be of low quality to go after this amount of time ,I would expect to get 4/5 years use not 18 months so can any one advise me what I can do about this ,can I complain is the sales of goods act worth looking into ect so can some sony person please respond thanks
Pat
2 REPLIES 2
Anonymous
Not applicable

Hi there

 

Even though your TV is out of warranty (I assume) - I believe that you still do have some come-back through the use of the Sale of Goods Act 1979 from the retailer you purchased the TV from.

 

See the following for more information:

http://www.which.co.uk/consumer-rights/problem/my-tv-is-broken-can-i-get-it-repaired-or-replaced

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

http://www.legislation.gov.uk/ukpga/1979/54

 

Cheers

todd8137
Explorer

Hi they did e mail me back a week ago and asked me for a copy of my receipt still no answer yet
Pat