error "your model information could not be found on the server" vaio update 3

[dazagro19]

hi all,
i cant connect to vaio web support after clicking on vaio update from menu start (ar51su), i am getting an error : "your model information could not be found on the server, please try again later, message id=0008". vaio update 3 ver 3.0.02.05280
am i doing anything wrong or is it just not working?

[papizza6648]

it could be that "simply" your model is not in the database yet. wait a few days or contact sony (had the same problem on my FZ21S, they added it and the problem was solved)

[ranarora]

Hi, I've got the same problem... and my model IS in the database. Its the Sony Vaio Blazing Red CR11Z/R model.

Everytime I go the Sony Vaio support website, I've got to log in EVERYTIME with my serial number n product code.... its soo annoying, cuz it did actually work before where I didnt have to log in, it automatically recognised my laptop when I was running My Club Vaio.

Doesnt now for some reason...

ANY IDEAS anyone???

[Caoil]

I have the same problem with my CR11Z/R as well