DVD drive not working (Sony Vaio VGN-C1S)

[Delly82]

Im having a problem with my Sony Vaio VGN-C1S and Im wondering can anyone help?

Basically the DVD drive has stopped working. Its a Pioneer DVD-RW DVR-K16M, when I checked its status in the device manager it says "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39) Click Troubleshoot to start the troubleshooter for this device." Ive not been able to get the Troubleshooter to fix the problem though.

Anyone know how I should fix this? I downloaded the drivers from the Sony Vaio support page, but there wasnt a driver (that I could find) for this.

Thanks in advance for any help/suggestions!

[Thalamus.]

Hi Delly82,

Welcome to Club vaio,

Have you installed or un-installed and programs, particularly cd/dvd burning programs..?

There is a fix for XP provided by Microsoft , see below, it has been used with success on Vista though..

Manual steps to delete the UpperFilters and LowerFilters registry values that can cause CD access problems
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To manually delete the UpperFilters and LowerFilters registry values, follow these steps:
1.Start Registry Editor (Regedt32.exe).
2.Locate the UpperFilters value under the following key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
3.On the Edit menu, click Delete, and then click OK.
4.Locate the LowerFilters value under the same key in the registry:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
5.On the Edit menu, click Delete, and then click OK.
6.Quit Registry Editor.
NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.

7.Restart your computer.

[Delly82]

Hey

Thanks for the welcome... and for the help - it has fixed the problem and DVD's and CD's are now working again - Thanks!!