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Why does the esupport not recognise my email address:smileycry: to let me into the site
Had the same problem. Looks like a lack of communication between Club-Vaio (where you first register) and eSupport.
You'll have to phone eSupport to get registered, be patient!
Andy
i have reged by phone and everything and it still doesnt except my pass word
Just changed my email address for the PC registered via Club-Vaio this morning and what now comes in the e-post...... an email to confirm a new automated registration at eSupport!!!
Looks like Sony are trying to get back on track, they've certainly scored a few more brownie points with me!!
Andrew
(almost wondering whether he should have stuck with Vale for his next PC)