hotfix problem with permission

[samySLO]

On the Sony Vaio homepage I found for my computer an hotfix for win xp. The problem is that when I try to install it it says: "Sorry, you dont have the permission to extract this package!".
I am on my computer, and I am the only user and I am the administrator of the computer. So why this problem??

Thanks

Samo

[rich912]

Hi Samo,

Are you using the original operating system that came with your notebook. If so have you deleted any of the original applications or utilities?

[samySLO]

No I don't have installed the original windows xp anymore. Now I have the win xp SP2. Am I having problem because of this?

Tnx

[rich912]

Can you clarify whether you have installed a non OEM operating system (a retail version of XP), as opposed to just updating the existing pre-installed Sony version of XP to SP2?

If you have installed a new retail version of XP then you will need to download and install the pre-installed utilities package for your model from Vaio-Link (Drivers and Updates).

[samySLO]

hmmm,

Sorry but I don't understand what you mean ?! I have installed a win xp SP2, which I used before for my static home computer and now I have install it on Vaio.

Tnx

[rich912]

OK, so you are using an operating system other than the pre-installed version that was supplied with your Vaio.

Before your computer will be recognised as a Vaio and have permission to extract this package, you will need to download and install the pre-installed Utilities from Vaio-Link (Drivers and Updates). You have not stated you model but if the package contains numbered folders then install these in numerical sequance and then re-boot.