Recovery problem

[geoder]

I have a VGN-A397XP vaio laptop computer and when I try to use the recovery utility, after the computer restart, I get this message : "Cannot use this utility for your computer.Confirm the model type" and the recovery prosedure stops.

[HITS-UK]

How old is this machine?

[geoder]

It's 2 months old.

[kee-lo_]

You need to call VAIO-Link