I bought a vaio laptop on line on the 1/9/13 and it would not switch on 3/11/13. Contacted support and sony centre on numerous occaisions and to cut a long story short it was collected for repair. I have phoned support again as no one has contacted me or my son,whose laptop it is ( given by me as a gift for his 18th) and I was told on the 8/11/13 it was a motherboard problem and would take 4-5 working days to repair. Called support again today the 12/11/13 only to be told that the part it needs will not be available till 14/1/2014!!! This means that the support would have had the laptop longer than my son has!!! To say I am disappointed is an understatment, as a working single parent the laptop was a great expensive to me. No one at Sony returning my call,what a surprise. Any messages of encouragement or help would be greatly appreciated
Hi Lisa, Welcome to the Sony User Community Forum.. Not promising anything but I have asked one of my contacts if they can investigate this for you, IF I receive any information I'll update this thread..
Yes I saw you post regarding Citizen Advice in your other thread, hopefully now I have the case number that I requestedon the 13th I can try to get some answers for you..
