E-mail below sent to Sony AGAIN today.
My boyfriend bought me a laptop for Christmas, laptop proved faulty from day one, took weeks and months of back and forth with The Sony Centre in Waterford before they would even accept that the laptop was in fact faulty, they then contacted Sony about organising a refund, this same refund was allegedly authorised nearly 2 months ago but my boyfriend is yet to receive his refund. The shop either have not passed it on or Sony did not actually authorise the refund.
WHAT IS GOING ON?? We have received absolutely no communication from Sony or The Sony Centre and have been forced to lodge an application with the Small Claims Court. Why can't Sony just give back the money? What is the delay??
Case ID #: 336302
To whom it may concern
I would just like to once again express my disgust at the way I have been treated by Sony in seeking a refund for a faulty product bought in The Sony Centre in Waterford.
You will note that this matter has been ongoing since the beginning of January, it is now nearing the end of April and I still have not received the refund that Sony authorised nearly 2 months ago.
You might want to look into the management of The Sony Centre in Waterford because he seems to have an awful lot of unsatisfied customers dragging your name through the court system in Ireland. I have been forced to lodge a Small Claims Court Application in relation to this matter because as far as I know Sony authorised my refund nearly 2 months ago but The Sony Centre have refused on many occasions to pass the refund onto me. I am 400euro out of pocket for many many months now.
I will never ever buy a Sony product again. Your customer service is an absolute disgrace and the people selling your products are incompetent.
Despite filling out two fairly scathing customer satisfaction surveys in February I have received no contact from Sony.
I want a response to this e-mail as soon as possible and the matter addressed. Where is my refund? Where is the money that Sony promised me nearly 2 months ago??
