wierd shutdown error message - NAV cannot read memory!

[moogybase]

Hi

On shut-down earlier today on my K315S VAIO, when the final blue screen was up, an error message appeared saying

the instruction at "0x0040a31e" referenced memory at "0x00000000", the memory could not be "Read"
Click on ok to terminate the program

It then shut-down.

Just now, WITHOUT my external hard drive, modem, mouse etc. connected, I booted up, ran Ad Aware and then Spybot - found and killed a few pieces of spyware - and shut down, and there was no message.

But I'm still baffled about that message. What does that sort of thing usually get caused by? I'm not sure if it's spyware, or mayve because earlier I had numerous hardware devices connected.

Any ideas?

(using OEM Norton IS4 BTW)

Cheers

[kee-lo_]

Sounds like you might need to reseat your RAM.

[moogybase]

hmm, yes, I already did that yesterday, and was quite happy with it being properly seated.

Is there any way of testing or checking that the RAM is OK and properly seated?

[kee-lo_]

Ah sorry about that, I deal with so many queries here I forget whos who :smileyblush:

You can try www.memtest86.com, that's the tool most memory manufacturers suggest uisng.

[moogybase]

That's cool,
appreciate your replies!

This thread here:

link!

explains what i'm getting pretty accurately!

But there's no solution!!

It's such a pain getting a new computer running all OK!!


BTW, if i've got OEM norton IS 2004, does that qualify me for an "UPGRADE" version of 2005? (hope so )

[kee-lo_]

Hopefully someone will post a reply there.

Have you tried getting all the NAV updates too?

[moogybase]

that other thread wasn't posted by me but yeah, maybe there'll be a reply.

Norton appears to be fully up to date - definition-wise, but as for the software itself..... where do you get updates from?

[kee-lo_]

The software usually updates via LiveUpdate

[moogybase]

just had a thought....

i've got norton's firewall AND the XP firewall both turned on.
Is it better just to have the Norton one on?

[kee-lo_]

Yes, turn Windows XP's firewall off