wh-c500 stays low & the volume buttons don't work

[ssj-Ibarra]

I bought these headphones roughly a month ago and it started flshing purple at one point so i decided to factory reset them. Once i unpaired it on my Mac and Iphone i reconnected it to my Iphone, only now it stays quiet and the volume buttons don't work on the headphones despite it being max volume on my mac and Iphone.

Whenever i do press the volume button on the headphones i get a double beep.

please help 

[Sean_Mc]

Hi there,

Please take a look at our tips page for all Bluetooth connection issues here.

Let me know how you get on?

Best wishes,

Sean Mc

[Weblyra9]

Hi i am having the same problem 

I have Reset the headphones 

charged the headphones to full 

re initialised the headphones 

it’s not my iphone 

can anyone help please 

[alexlx3]

same problem here.it seems that it's a software problem and sony doesn't have any solution to this,but still you can buy the product from shops.

[Cah_hac]

Hi I have the same issue is there any solution?