After more than 10 years of loyal stubborn Xperia user, unfortunately the day has come and it's a sad day indeed but I'm more than convinced that the manufacture has no respect for customers.
Long story short, I'm on a business trip and for the first time ever the Xperia 1 fell on a marble floor and the unexpected happened, a broken screen. I couldn't believe that a Gorilla glass 6 could be that fragile since the device fell from a less than 1 meter height but it was for sure a bad luck.
Silly me I thought I'd be able to send it for repair but what do you know.... Sony US support number returned an automated message saying that support is curently unavailable due to " technical issues " ?? Seriously I was like let me use the built-in chat option in the support section on the Xperia 1. But the chat would never initialize.
Now for the fun part.... I sent the support a mail about the issue I'm facing and ask them for guidance. I want to repair my phone and nobody has a replacement screen.
You can defend Sony as much as you want but a customer willing to pay for a repair and asking a simple question like " where can i repair or send my device in Europe, a whole continent in the world" can't accept the below reply for a giant tech manufacturer.
Quoting :
|
| ||
|
I don't understand what a warranty has to do with a SCREEN REPLACEMENT and I certainly do not tolerate and can't believe such a rude and irrelevant answer from a company that clearly doesn't give a about its customers. Even worse the ticket was closed and they won't allow replies.
I ended up buying a new phone ( different brand of course ) and I'm currently restoring everything before I throw the device in the trash.
Bottom line, I ended up paying $1100 USD on a device that has no proper software support let alone hardware that I can't repair nor sell because obviously nobody gives about Sony phones.
Lesson learned. Goodbye.
It is amazing, and kinda scary actually, how much hate and anger that is portrayaled for repair-issues with a mobile phone.
Go for a walk/get out of the house, get a cup of coffe or something, and think it thru if this is worth all the anger.
-Spoiler alert: It is not.
@RuneJ wrote:It is amazing, and kinda scary actually, how much hate and anger that is portrayaled for repair-issues with a mobile phone.
Go for a walk/get out of the house, get a cup of coffe or something, and think it thru if this is worth all the anger.
-Spoiler alert: It is not.
You tell me that when you're stuck in a foreign country on a business trip for few months, with a broken phone on a dual sim, spending your time searching for a repair shop instead of sending the device straight to the closest authorized repair center.
The anger is not only because of the obnoxious situation but also because the Xperia is a hidden gem, it's upsetting how small things can be so detrimental to the point where you have no choice but to give up.
You know what's more upsetting? I got myself a Note10+ few days ago because I couldn't stay without a phone and sold it 48h later.... I just don't understand reviews on the internet and how much money is paid for reviewers to mislead people.
I am not sure how the Note10+ topped all devices on DxOmark and what's so nice about the screen. The Xperia 1 literally wipes the floor with the N10+ in all aspects. Much better screen and color reproduction where the N10 had yellowish warm screen.... X1 was faster to boot, faster to run every app and scrolling was fluid compared to random lags on the latter ( no account sync ) and the camera is the worst thing I've seen on any device... pics are overly soft, lacking detailm sharpness and the colors are washed out. I'm not exaggerating as I would have kept the device as my daily driver. It's probably because of the Exynos 9825 but nevertheless, the X1 screen was a joy to look at.
Edit : I just received an e-mail from an Xperia support staff, I will let you know about it as soon as there's progress. Crossed fingers...
0online
1868269posts