In-call volume setting doesn't work in Xperia 1 II

[battsek]

In-call volume is always on max level during a call, no matter how I set it in the Sound settings. Anyone have any suggestions? Thanks.

[IamNic]

Hello @battsek,

weird - have you rocked the volume rocker during a call?

- Nic

[battsek]

Hi @IamNic,

I don't think I did but can you just in case give some more details about how this works?

What I do during a call is to manually lower the in-call sound with the down button but that helps only for the current call.

[IamNic]

Hello @battsek,

while in a call just alter the volume with the rocker on the side of the phone as you would when e.g. playing music.

I constantly alter the volume since some callers are speaking louder or their phones microphone is more sensitive.

- Nic

[battsek]

Hi @IamNic,

This is exactly what I do - I lower the in-call sound with the rocker and it is ALWAYS on Max despite the fact that in the Sound settings it is at about 70% of the slider.

[IamNic]

Hello @battsek,

so it doesn't get quieter when you decrease the volume during a call?

Are we talking about phone calls here or calls made trough an app?

- Nic

[battsek]

Hello @IamNic,

Lowering the volume with the rocker during a call DOES work.

These are phone calls, not app calls.

I have my in-call volume set in the Sound settings to about 70% but despite this it is always on maximum level during a call. 

[EMS_MO72]

Hi there, so you have an issue only with the sound volume for app calls ? and Apps like what exactly?

[battsek]

Hi @EMS_MO72,

My previous message says "These are phone calls, not app calls."

However, just 1 day after posting this question and having done nothing on my side, the issue is gone and the setting now works. It was not working since I bought the phone and this "miraculous" fixing seems quite strange?

[Strampke]

In similar cases do not try to adapt while calling.

Instead take your time to set it.

From any screen push vol-up or vol-down and tap the sliders below which leads you to sound settings.

Changes made in that menu should survive.

In case nothing helps try this:

Settings -> Apps & Notifications -> Tap on see all ### apps -> Tap the 3 dots (the action menu) in the upper right corner -> Tap Show system -> Scroll down and find Audio setting -> Tap Storage & Cache -> Clear Cache & Clear storage.

Then push volume up or down, go sliders and set everything to your likings.

 

PS

On top of the volume you will find either a bell or a crossed out bell or a vibrating phone icon.

It is your level of allowed disturbance, sound, silent or vibration.