Ringtone, alarm, notification tones have all changed, can't change them back

[Awais1989]

I have an xperia 1 ii. Since the past 2 days (i think it was after the sony update) all my sound settings have changed. The alarm is something totally different, the ringtone is not working, and the notification tone is different too.

When i go in settings to change them it shows my original sound settings and plays them too without any problems, however when the alarm/notification/ringtone actually goes off it's not what the settings has.

I did a hard reset (volume up and power button) and when phone turned on set the alarm for a minute and it worked with the correct tone but then after trying the alarm again it was the wrong one again.

Has anyone else encountered this issue, I've been struggling. Please help me resolve this. Thanks

[Strampke]

You can start by trying if it behaves like that in safe mode.

If it is ok in safe mode then you have an app installed that is interfering.

Another thing to try  is settings -> apps -> show system apps -> sounds and clear cache & storage

[Awais1989]

Thanks for getting back to me and I've made some progress with the issues following your advice.

I tried what you said in safe mode and everything seems to be working fine there therefore as you said it must have been an app interfering.

So I went on to delete almost every app that I didn't use, and still, unfortunately it was the same. However I decided to delete Google apps, in particular its 'clock' app update which resolved the alarm clock problem. Now the alarm is what I set it to and loud.

After deleting a lot of google apps or uninstalling their updates the ringtone worked as well now (was no sound at all before) to the tone I selected however the volume is very low. When I play it while selecting the tone it's loud as it should be, but when the phone actually rings its quite low volume (even after putting volume on full). 

Do you have any other suggestions?

[EMS_MO72]

Hi @ Awais1989

Try to do the speakers test from the support app on your phone and check if the it has the same volume level

You can go to settings> support> Xperia tests> speakers test