Cannot complete new product registration

[JOgden]

Hi, I am trying to register a new product and all I can do is enter the model number for which I get a small green tick. I then cannot fill in any of the purchase details about where I bought the product etc, all I get is a red circle with line through. Please can you help.

[EdwinaU]

Hi Jogden,

Can you let us know the model number of the product you are trying to register?

Thanks,

Ed

[JOgden]

Hi,

Its ILCE-7M3 

thanks

[EdwinaU]

Hi again, 

Thanks for getting back to us with this information. We'll check into this for you and let you know when we have an update.

Best wishes,

Ed

[Almou_10 · Accepted solution]

Hi JOgden,

I guess the trick lies in the drop-down menu! If you try to type ILCE-7M3, a drop-down menu will appear with the camera series. Once you click on it, the rest of the details will be active.
Hope this helps.

Almou_10

[Sherlock77]

And if the camera is not listed on the drop down menu

[johnluce]

KD43XF7003BUU

[pjbaldwin]

I copied the details of the TV from the purchasing invoice still getting red circle on purchase information.