2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[haberdavid]

Hi

when i try to cast youtube on my android phone to the tv, it casts only the sound and there is no picture on the tv.

any solution friends???

Thanks

[elraouk]

So no call from Sony senior management team yet. I did have a missed call from a withheld number, but no message. Par for the course with Sony.  Guess I'll be calling them again on Monday. 

[petsmart]

Dspencer, would you believe it I switched on my TV this morning to play around after now 2 weeks of being completely fine I experienced the same black picture issue. I have a Sony str ks100 reciever . It's quite old now so I had wondered about another amp as mine is not on the compatible list within the TV menu I think under about or so where like that. 

It it works on any other TV though!

what a bummer. 😞

[pepitoe]

I'm also getting a blank screen quite often with my PS3 connected via a Yamaha receiver, so far I haven't had any trouble with my PS4 also connected to the receiver.  I assumed it was probably a software issue and was waiting to see if the update that was supposed to be imminent would fix it.

[Twobins]

Does anyone know any way of getting an installed app (eg Google Chrome) to show up on the home screen amongst the displyed apps?

[Calibar]

---

@Twobins wrote:

Does anyone know any way of getting an installed app (eg Google Chrome) to show up on the home screen amongst the displyed apps?

---

Sideloaded app won't show on main screen, you'll need to download an app called 'Sideload launcher' to view it.

[MikeLothian]

I think there is an Android TV version of Chrome but I think it needs Android 5.1 which we don't have yet. Fingers crossed

[cozzykim]

I just installed Chrome about 10 minutes ago.

It works fine with my cheap bluetooth keyboard, which has a mousepad, but neither of the Sony controllers will work with it. Mind you, they don't work too well with Opera either.

[rooobb]

If you don't have a mouse connected to the TV you may always use the app TVsideview which offer mouse/keyboard features and works fine with Chrome. Much better than Opera browser.

[cozzykim]

Thanks, yes, I do use sideview but ISTR that it although it would scroll etc it wouldn't enter a click event in Opera on the TV (Sideview on Nexus 5) and I hate the Opera interface with a vengeance anyway :D.

I'll try it again.