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All apps failing after update

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profile.country.GB.title
banqsie
Explorer

All apps failing after update

Hi,

 

My TV recently did a software update and the first time I used after that everything appeared fine.  However, I have gone to use it today and upon switching it on it came up with multiple messages that various apps had "stopped".  The pop-up message has an OK button on it and when I press it it comes up saying a different app has stopped.  This repeats itself until the same message informing me that the same app (most of the time GamepadManager) has stopped continually pops up every time I press OK.   Eventually the TV then reboots itself.  I have tried switching it off at the power socket but everytime it boots up the same thing happens.

 

Sick of this TV now.  I knew there were software issues when I first bought it but I would have expected them to be have sorted by now.

 

Model: KD43X8305C

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Anonymous
Not applicable

@banqsie - Thanks for the video - Ive subsequently forwarded this to Sony too ! 

 

Try a forced factory reset:

https://us.en.kb.sony.com/app/answers/detail/a_id/75705/

 

 

View solution in original post

5 REPLIES 5
Anonymous
Not applicable

Hi there

 

Can I assume its very similar to this:

 

 

 

Suggest trying a factory reset, instructions:

https://sony-eur-eu-en-web--eur.custhelp.com/app/answers/detail/a_id/66442/

 

Cheers

profile.country.GB.title
banqsie
Explorer

Hi,

 

Its similar, I've uploaded a video

 

 

 

Its impossible to navigate any of the menus to do a factory reset.  Is there another way using hardware keys to boot to recovery like you would on an Android phone?

 

 

Anonymous
Not applicable

@banqsie - Thanks for the video - Ive subsequently forwarded this to Sony too ! 

 

Try a forced factory reset:

https://us.en.kb.sony.com/app/answers/detail/a_id/75705/

 

 

profile.country.GB.title
banqsie
Explorer

 

Thanks, that seems to have fixed it with a couple of attempts.  Bit of an extreme fix though as now I will have to reinstall all my apps and get it setup again.

Anonymous
Not applicable

Hi there

 

Glad it seems to have worked.

 

Cheers