Share your experience!
Have bought new KD49XD83XX -
TV is wired to router via Ethernet cable - new TV, new cable, but keeps losing Internet connection each time I switch off TV . I have BT Internet and a homehub. Is it an internet/BT issue or TV issue and how do I fix it?.
BT online help has assisted in getting reconnection three times - by restarting hub and entering IP address, default numbers etc, but connection lost again after each shutdown.
I have now got a message on the TV - "The Static IP Address may not be correct - if a static IP adress is not confirmed select quit network setup and contact your network administrator."
I have spoken to BT who say it is a problem with the TV and to contact Sony?
thanks
Only bought TV last week, and cannot get it to remain connected to Internet
Hello there
Welcome to the Sony Community forums.
Sorry to hear that your are having problems with your Android TV, however I think it might be best to start with the first two steps in the troubleshooting process.
Give that a go and reply back and let us know how you got on.
Cheers
Go to Settings/Network & Accessories/Network/Network Setup/Expert/Wired LAN/Advanced Options/IP Settings
If this says STATIC, as I suspect it does, set it to DHCP instead.
Power down the TV set, and power it up again. See if it keeps your connection alive now.
If you set DHCP,, you should not have to enter any other information at all - the TV should get it from the router.
Set different information yourself, and you are setting up a conflict which arises every time you switch the set off and then turn it on again
Hi there
Two other suggestions:
Cheers