Share your experience!
I'm not sure exactly when this happened, but I'm fairly confident it was after the most recent firmware update. My TV is a KDL-43W756C.
All my Youtube subscriptions, history etc have disappeared, and when I open the YouTube app I get the message "There was a problem signing in to your account".
When I open Google Play Music, I just get an orange splash screen and nothing else ever happens.
If I go to my account under Settings > Personal > Google and look at the Sync section, it says "Sync isn't working right now. It will be back shortly."
I've tried several factory resets, and tried signing in using:
None of these seem to make any difference.
So at the moment, the Android part of the TV is basically useless... What can I do to try and sign in correctly again? Any help gratefully received!
Hi there
Have you managed to resolve this or do you still require assistance? One of the things that I can suggest is to ensure that you google password is correct on the TV.
Cheers
360+ VIEWS and not one answer from a SONY expert. That's shameful. From what I gather this is a pretty common problem. By THIS....I mean:
Would love help with these issues.
Hi there
Unfortunately Sony do not post on these forums - this is why it is called a Community Forum.
Why no one posted:
As you can see above, I did post a reply, but unfortunately it was about 6 weeks later. Considering the original poster never either reposted again or replied to my post, I am assuming that the original poster managed to resolve the problem on their on.
So this brings me to you. You have described the issues you are having, but you have not described
So lets suggest the first two steps in the troubleshooting process:
Happy to provide assistance - just keep in mind the people labled 'Experts' on these forums are not Sony employees but volunteers who try to help the best they can.
Cheers
I have the same horrible sign in problem. I've tried everything. Android movies and You Tube account useless as the account is not recognised (even though it's signed in successfully in TV settings).
Wonder did anyone ever find a fix to this?