Dimming issue after PKG6.2858.0082 software update.

[jirober52]

Since the PKG6.2858 update I have a dimming issue with my Sony A1. The picture pre update was stunning, however since the update I am experiencing varying levels of brightness which has completely ruined ths set for me. Colours are lacklustre and mostly dim, a factory reset has failed to rectify the problem. It seems that a number of owners on the AVSForums are experiencing similar problems. Only hope that Sony bring out a fix but not holding my breath.

[alistairgd66]

HDTV do not recommend Sony flagship TVs for worldcup due to unadddressed aggressive dimming issue

https://youtu.be/35uLbhaPPFM

11:45 onwards

[caitsith01]

You obviously have virtually no experience with computer hardware if you think the option to install older firmware is some rare and unusual thing.

There's certainly no technical reason it can't be done. The hardware is the same as it ever was. It's a purely commercial decision, and my point was that Sony could easily remove this issue for the time being but they at choosing not to.

[Kuschelmonschter]

Having followed Sony TV closely in the past years, I am under the impression that they initially run their TVs out of spec in the beginning to get some good reviews. Then they introduce some major regressions with FW updates:

- purple ghosting/fringing on XD93

- increased input lag

- Motionflow 50Hz frame drops/repeats

- OLED dimming

I have hardly ever seen a FW update improve much. Most of the time, Sony just introduces some major regressions.

[mmhorda]

@caitsith01 
Yeah I certanly do not have expirience with computer hardware.  lol

If anyone ever would provide us broken firmware where we would have to roll back it would be the end of our relationships forever .
if you are rolling back firmware on you hardware you should reconsider the companies you are dealing with

[gzurpz]

I have decided to buy Qled... I am so unhappy with the sony problem report gestion. SO BAD

[alistairgd66]

I am holding for an outcome.

Every TV salesman not affiliated to a manufacturer has recommended OLED when I put them on the spot. So I'll keep my £3k in a pocket for a little while longer in the hope Sony can cnvince me with a proper resolution. 

[caitsith01]

@mmhordaI'm really not sure what your point is.

Your argument seems to be that a company that breaks a product via a firmware update and then refuses to let you roll back the update is somehow superior to a company that breaks a product via a firmware update and then allows you to roll back the update to fix it.  That is totally illogical in my view.  Sony here has made an error and then compounded that error by refusing to let us roll it back.

It's very normal in relation to computer and networking hardware to have the ability to install older firmware to try to address any problems that might be introduced by later updates.  This is not a reflection of poor quality, but rather a reflection of a focus on customer choice and flexibility.  It shows that a company respects its users right to use their hardware as they see fit.

Firmware in the end is just software with a specialised purpose.  The hardware is identical whatever firmware you are running.  There's no technical reason a carefully implemented updater couldn't install older rather than newer firmware.

[kompressor69]

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@gzurpz wrote:

I have decided to buy Qled... I am so unhappy with the sony problem report gestion. SO BAD

---

Good call my man.  Samsung after sales service is also a much safer bet!

[gzurpz]

The problem is the worldcup. Wee need a TV with without dimming problem...and I am waiting still 1 week...I would like this sony...else I buy Qled... I cross finger... 😉

[MiCal1967]

We have been asking for rollback procedure for 3 years. They don't give.

They did not even give a hard reset for more that 2 years, out of normal operation even though most tv's with bootloops could not reach Home Screen and Settings. Hundreds of bootloops and they were shooting on ducks.

We managed with the help of Quinnicus to add a startup key combination for hard reset but nothing more.

They do not solve issues with new firmwares. They only try to add new features without success and if somehow(by chance) they manage to solve one issue, they finally bring this back again with a newer firmware. They are simply circulating issues.

I never realized what is really wrong with them. Now they have added some new stuff that knows nothing, possibly from far away deep in China that answers with fixed chinese answers like robots and solve nothing or sometimes remind what help guides informs users about.

They are just fooling users same way with our countries representatives that are surprised if your problem is not solved one year after Case Number is given. Magically solved? How?  Without forwarding your issue because they don't speak Chinese or Japanese.

And something else. Firmwares DO NOT FRY. They just don't work. They simply do not have programmers.

Sony does not exist for me anymore.