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[Zx12kwak]

Home button issue on remote control, replaced remote, reset android TV to factory settings and even got Sony to send out a USB with latest software. 

[Peter_S.]

Can you share some more details around the issue?

[Zx12kwak]

The home button on the remote control isn't bringing up the home menu on the tv. Boughg a new remote and the issue still remains. If i open via the help button all is well. I suspect there's a fault with the tv. 

[Joe_Dohn]

What model TV do you have and what software version are you on?

[Zx12kwak]

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Model KDL-65W857C, software version : PKG5. 435. 018EUA.

Regards Keith

Sent from my Huawei phone

[Joe_Dohn]

Have you tried out the steps in this article?

[Zx12kwak]

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I tried both of these ways to try and resolve this issue to no avail. I bought a new remote and Sony sent me a usb with the latest software updates still no joy????

Regards Keith

Sent from my Huawei phone

[Joe_Dohn]

@Zx12kwak if you've tried testing the remote as well, then it might be worth looking into an inspection for the TV, the IR receiver may be not registering the Home button presses.

There's a useful locator tool for Sony service centres in the UK and in Ireland.

Hope this helps!

- JD