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KD-49X8309c

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gavmuir
New

KD-49X8309c

Over the last couple of days I keep getting a message that android has stopped working on my TV, really annoying when you are in the middle of watching something, how can I fix this?

1 ACCEPTED SOLUTION

Accepted Solutions
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Sean_Mc
Moderator

Hi gavmuir,

 

Welcome to the Sony Community.

 

Have you tried updating to the latest software version?

 

Alternatively you can do a factory reset http://bit.ly/2qEmVrd

 

Please Note: Performing a factory reset will wipe all of your data and settings on your TV.

 

If you require further help, you can also get in touch with Sony Support here:  https://services.sony.co.uk/supportmvc/en/Contact/Email

 

Hope this helps!

 

Thanks,

 

Sean Mc

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4 REPLIES 4
profile.country.GB.title
Sean_Mc
Moderator

Hi gavmuir,

 

Welcome to the Sony Community.

 

Have you tried updating to the latest software version?

 

Alternatively you can do a factory reset http://bit.ly/2qEmVrd

 

Please Note: Performing a factory reset will wipe all of your data and settings on your TV.

 

If you require further help, you can also get in touch with Sony Support here:  https://services.sony.co.uk/supportmvc/en/Contact/Email

 

Hope this helps!

 

Thanks,

 

Sean Mc

profile.country.GB.title
gavmuir
New

Thanks have tried a factory reset, which is a bit of pain but seems to have cleared the problem for now

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yvrobin71
New

My television started playing up two days ago and I cannot get it to play ball at all. The Factory reset has not worked for me so I have booked in for help. Thank you for all the advice. 

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Phileas_m
Explorer

How do you do a factory reset, please?

 

Mike