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Got a response after taking to twitter.
the email was ended as if it was a threat.
Basically I got a quote for repair, AO have offered to pay for that. Sony .. have ignored me until I’ve taken to twitter.
i’ve now had the standard reply from support , if in warranty call us or take to a shop and pay repair.
same as you guys, stopped working after auto update.
The fault lies with Sony. Do not give up until they take stock of the situation. My case has been.. "resolved".. some costs reimbursed and the TV taken away and no explanation given. Avoid Sony Tvs
they have offered to look at the case now but John Lewis are telling us it is a known issue and are awaiting a SONY fix!
The issue is now resolved.
There was another router on the home network, which been there for 2 years! with DHCP turned off but used to extend the wireless to a downstairs room. We were using a wired connection and both routers were connected to the same network switches.
The TV was definitely connecting to the main router as we could see it in the logs. It then briefly got an internet then disconnected.
After the software update, something must have changed that is now checking around the network and found the other router as it was delivering the same gateway address.
As we can recreate, happy to run any traces / logs / SDK traces for Sony if required.
This is resolved for us now, thank you for your time.
Regards
Andy