Kd49x8005 Marshmallow black/shaded bar

[rjm1967]

Hi,

Since upgrading to marshmallow after it was re-release, I'm getting the black bar appear from time to time. It only occurs on playback from tv content (Netflix, YouTube, Kodi, etc), but not in menu functions, or hdmi sources.  If I switch to an external source and back again it goes away. A reboot also gets rid of it.  Doesn't happen all the time. I've had a week or so without it, but it's don't it three times this weekend.  Any thoughts?

[rjm1967]

I tried your suggestion, but the problem came back after a couple of days.  Guess that I will have to log a call with them.

Thanks.

[Anonymous]

Hi @rjm1967

Would you prefer that I escalate this thread to Sony Support instead of you calling them, as it has information that is hard to explain over a phonecall in my opinion.  Let me know anyhow.

Cheers

[MiCal1967]

Hi @rjm1967

Did you update to v.3885 latest firmware?

Perform a factory reset and then install the new one.

Seems that your issue is a problem of close/refresh for the volume BOX.

[Anonymous]

Adding link to this thread:

https://community.sony.co.uk/t5/android-tv/black-stripe-at-the-bottom-of-the-screen/m-p/2362741

[rjm1967]

TV was updated to the latest firmware, but problem still occurs, and a reboot does clear it for a while.  Must contact Sony directly.

[federal12]

Same issue here - only appears when streaming content, menus and external inputs fine. Appears on Netflix and Amazon (not tried other sources). To be honest whoever thought of running a TV on Android needs shooting.

[fitness4thought82]

I have this too and I have the exact same tv in the same size..

[CROFFEY]

Hi,

Is there any solution to this problem yet? I have the same issue with a KD-49X8305C.  Only does it on cast, netflix, kodi or anything streamed online.  Its fine on the guide, homepage and normal TV.

Thanks

[fitness4thought82]

if it helps..ive noticed it only does it if you cast to the tv when the tv is not already on (from standby) ..if you are casting mske sure the tv is already switched on 

[CROFFEY]

Thanks for the advice. I've tried different things and at the moment it's
not doing it all. What I've now noticed is that it's random. I can't
exactly put my finger on why and when it will do it.