Share your experience!
I bought the above tv in july 2015, within a month it had to be exchanged due to picture problems.
One week ago I switched it on and all it did was to display the coloured balls and then the sony logo repeatedly. I rang sony support and they told me to try various things none of which worked. I was then advised to download the latest firmware update and to try that. It didn`t work. Since then I have rang support every day and have been promised support to sort the problem out, at one point they said they would book an engineer to come out and have a look. It didn`t happen. I rang again this morning and was told tech support couldn`t help and that an engineer would be booked to come out and have a look still waiting. I find this lack of knowledge of their product and non existent support terrible and so frustrating to deal with. Needless to say I wouldn`t recommend sony tv`s to anyone because of the so called after sales support.Forgot to mention that I was given a case number so whenever I called they would know what I was on about. Needless to say each time I rang them I had to go through averything that had been tried so far. USELESS.
Solved! Go to Solution.
Hi All, Finally got my tv back fixed long drawn out process but resolved at last. I hope.
Hi there
Just to inform you, your post has been flagged by a moderator and escalated to Sony Support. They should be contacting you early next week.
Cheers
Hi Quinnicus, Many thanks engineer due to attend on tuesday. Here`s hoping.
Cheers
Cool
Fingers crossed. Let me know how you get on.
Hi Quinnicus, The engineer attended today and apparently it is a common problem and the solution is a new master board. I was then told that it would take 7 to 10 days to fix. Needles to say I wasn`t impressed by this and asked fro the tv to be exchanged but this is something sony will not do. I then asked him why it takes so long to repair and the reason is that sony take ages to send him the board, it actually takes him 3 hours to fix once he gets the board. Once he`d left with the tv I rang sony support and asked the question why it takes so long and the answer I received was that`s how long it takes and there is nothing they can do, basically the tv is being fixed so be grateful for that. So there we are I think the answer to dealing with sony support is be patient, very very patient.
Cheers
Hi there
Thanks for posting an update. I agree with you in regards to being patient - this is something Sony is trying to teach me
Cheers
Thanks for the update. Glad its fixed. Fingers crossed this time