Share your experience!
@jgn88nWrote:
I can post as much as I want until I get a adequate response. The storm did not cause the problem as it’s surge protected and it worked the following day. The issue is the android update. Are you on the Sony payroll? Wow
Hi @jgn88n You will never get an adequate response on this customer to customer community. If you want a response from Sony then please contact Sony UK Support . We are all just customers like yourself.
customer services have to be the single worst I have ever dealt with.
they promise to call you back and never do.. then when you call again the complaint starts back at square one.
theyve even asked me how much do I think it will cost to repair?!??!
Hi Jgn88n,
I will try passing this to my contact at Sony. Hopefully, they'll be in touch with you soon.
Cheers,
The_Black_Rose
Sony have been very poor in all of this. AO are happy to pay for the repair but Sony can’t even get that arranged. There’s an approved centre 35 miles away. I’ve just forwarded on all the correspondence and hope they can decipher the issue.
Why wont Sony admit their fault! The update has caused the issue. I’m not the only person here with the issue