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New software issues

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Yurihorlov
Explorer

New software issues

 
3 REPLIES 3
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LightFoot
Specialist

Hi @Yurihorlov 

 

Would you please let us know the model number of your TV and the issues that you are having.

profile.country.GB.title
Yurihorlov
Explorer

 

  • black screen when starts up until unplugged and plugged again
  • not synced with Apple TV or PS4 when pressing the remote
  • WiFi sign missing
  • close open apps gone
  • reduced quality when streaming videos from Netflix and now tv this update is just wrong

My tv is kd55xd8005 issues are slow start up

 

profile.country.GB.title
LightFoot
Specialist

@Yurihorlovwrote

black screen when starts up until unplugged and plugged again not synced with Apple TV or PS4 when pressing the remote WiFi sign missing close open apps gone reduced quality when streaming videos from Netflix and now tv this update is just wrong My tv is kd55xd8005 issues are slow start up

 

Hi @Yurihorlov 

 

I would start by trying a factory reset to see if it makes any difference.

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55xd8005/artic...

 

If that doesn't help then I would contact Sony Support for your country or region. In the UK the contact information is Sony UK Support