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Sound issues on xh9000

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jonatan.d
New

Sound issues on xh9000

Hi,

 

I have a european model of xh9000 and have experienced sound issues since purchase.

 

I have it connected to a soundbar (ht x8500) and when I watch netflix or other apps the sound can stop working for a few second until I make an action such as raising the volume etc.

 

Moreover, The TV can restart or lose connection to my ps5 and happens at least once every gaming session. I play in 120 hz.

 

However, today the sound stoppwd working on both TV-speakers and Soundbar all togheter - no matter if I watch TV or is in a streaming app. I have also tried restarting with no luck.

 

Whats up with this TV?

3 REPLIES 3
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Joe_Dohn
Specialist

Does this happen on the latest software version as well?

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jonatan.d
New

I will try tonight - currently sounds works only on ps5z

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Joe_Dohn
Specialist

Hey @jonatan.d,

 

Did the update solve it for you?

 

- JD