Unable to start BBC iPlayer after watching Netflix

[Jools1964]

Hi

When, after watching either Amazon Prime or Netflix, I start BBC iPlayer (or ITV Hub, or All 4), the screen goes blank, then an error message ('An error has occurred. Please try again later') is displayed after 10-15s.

So, in order to watch BBC iPlayer I have to reboot the TV. I have a KD-49XE9005.

Is there any resolution to this?

Thanks in anticipation

Julian

[Joe_Dohn]

Do you have the latest software version installed on your TV?

[Jools1964]

Hi

I have the most up-to-date version: PKG6.7140

Regards
Julian

[Piscie]

Hi Jools1964 , do you have an aerial connected to get YouView services or a Setup Box ?

[Jools1964]

The TV is connected via an aerial to get broadcasts. But iPlayer comes through the internet connection.

[royabrown2]

@Jools1964 

You say ‘an error’.

It would be enormously helpful if you could say what the error is; not having this greatly impacts any help we might be able to offer.

[Jools1964]

Hi

The error is "An error has occurred. Please try again later"

That's it. The error is persistent until I restart the TV.

Thanks

[Joe_Dohn]

Try clearing the cached data (under Device Preferences - Storage - Internal Shared Storage - Cached data) then restart by holding power.

[Jools1964]

I've cleared the data cache several times. Restarting will load BBC iPlayer, however, after using another application BBC iPlayer no longer loads.

I feel the last resort is to do a factory reset.

[Piscie]

Hi Jools1964, try to update the software first as it might be a software issue ( the latest version should be 6.7140 )