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Vertical line on Sony A1 after panel refresh

profile.country.GB.title
Sony-a1
Explorer

Vertical line on Sony A1 after panel refresh

Yesterday, the TV offered me the panel refresh. I did the operation but immediately a vertical line appeared in the middle of the screen. The left side of the screen has a slightly different brightness from the right so that you apparently notice a dividing line. I redid another refresh panel without solving.
Is there anything I can do or should I call the assistance? Sony changes the TV for this problem?
Before the refresh the panel was perfect.

I ask help

 

https://www.dropbox.com/s/yqz09knsmgqfk9z/20181125_095228.jpg?dl=0

 

https://www.dropbox.com/s/v5ja35vuav9hxem/20181125_095712.mp4?dl=0

16 REPLIES 16
profile.country.GB.title
Sony-a1
Explorer

I have also a rectangle.

Very bad refresh panel.

profile.country.GB.title
Itstonyb
Member

Is the rectangle centred? If so it's a panel fault and replaceable under warranty  

 

LG acknowledged the fault and everyone that uses the panels replace them. 

profile.country.GB.title
Sony-a1
Explorer

Change only panel or tv?

profile.country.GB.title
Itstonyb
Member

From my experience with a panel fault they exchange the entire TV for the same model or better. 

 

I'm guessing it's easier than replacing parts then they repair them and use them as refurbished units. 

 

My new a1 is coming on Tuesday. 

profile.country.GB.title
Sony-a1
Explorer

If change tv, old tv with problem remain in my home?

profile.country.GB.title
Itstonyb
Member

No they swap it for a new one. 

profile.country.GB.title
Sony-a1
Explorer

Yes, but until the arrival of the new tv, the old tv remain in my home?

How long does the new tv arrive?

profile.country.GB.title
Itstonyb
Member

My exchange got authorised on Friday and they will be bringing the new TV and taking the old one on Tuesday. The engineer that brings the new one also takes the old one. 

 

It took about a week of emails /calls to support going through some tests to check the panel was faulty before the exchange was authorised. 

profile.country.GB.title
Sony-a1
Explorer

Test old panel in your home?