Wired connection to router

[DURHAMLAD]

Hello there, just got my telly on wall and iv put a wire straight from router to the telly and it's saying there's no connection, already connected to wifi? any help would be great thanks 

[Anonymous]

Hi there

Your TV is already connected to your home network via Wifi - to use a 'wired' connection, disconnect from the wifi SSID (i.e. forget network) and re-do Network setup via "Wired" instead.

Cheers

[DURHAMLAD]

I turned the wifi off all together when I tried it, should I still forget network and leave wifi on you saying and thanks for the reply 

[Anonymous]

Yes - Forget Network.

I am also on a wired connection - I have left Wifi switched ON - but not connected to any SSID and can confirm that I Still cast via YouTube and Screen Mirror via Wifi-direct (which is also set to on).

Im referring to your other thread:

https://community.sony.co.uk/t5/android-tv/lost-an-option-to-view-of-ipad-and-smartphone/m-p/2249223

[DURHAMLAD]

Thanks have got the YouTube thing sorted will try the wires connection now, appreciate your help 

[DURHAMLAD]

Tried forgetting the network and it's still not finding, have got wire in the "LAN" bit on TV and in the second port on my router and no joy 

[Anonymous]

Hi there

Well that is most disappointing 😞 

A couple of suggestions:

• When you goto "Network Status" what does it come up with?
• Do you get any connection lights on the back of your router when you connect the network cable to it? Or alternatively many routers have a 'status' page when you go into the admin settings of the router itself.  Is there any detection?
• Try a different port on the router
• Do you know it that cable has worked before?  Are you able to test it on another device? Or use another network cable - this is to rule out a faulty cable itself.
• Does your TV have the latest firmware installed?
• Sometimes when you have updated the firmware on the TV, a factory reset of the TV is needed as it can resolve issues (clear 'gremlins' etc)

Cheers