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Youview on Bravia KD551

Harry7601
New

Youview on Bravia KD551

I am unable to open or download the Youview app on my 2017 Bravia KD 55A1 android television.  Every time I go through the download progress I scan with no result.

Help please

2 REPLIES 2
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royabrown
Enthusiast

 


@Harry7601 wrote:

I am unable to open or download the Youview app on my 2017 Bravia KD 55A1 android television.  Every time I go through the download progress I scan with no result.

Help please


You don’t have to download YouView; it’s the UI the TV is delivered with as the default option.

 

You do have to set it up, though.

 

To get no result from the scan, you have either:-

not connected the terrestrial aerial it needs, having connected no aerial cable at all, or only a satellite cable;

connected what you think is a terrestrial aerial, but there is no actual aerial signal on the cable;

used a known-to-be-good aerial (that worked fine with a previous TV, perhaps), but the tuning process on your new TV is fscked;

done (or not done) a fourth thing I haven’t thought of.

 

If you can let us know which it is, we can go from there.

 

 

 

YouView Superuser, but not an employee of YouView, nor retained by them for this purpose. It's purely me speaking
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Pascale_F
Moderator

Hi Harry, 

 

Welcome to the community.

 

It might be worth performing a factory reset on your TV to see if this helps. Do let us know how you get on. 

 

Thanks, 

 

Pascale