Hi Everyone,
Hoping someone can help me.
I sent my TV for repair over four weeks ago (19.09.2019) and still the issue has not been resolved. 2 weeks ago I agreed with a replacement TV to be sent and now since then every time I call the customer service department says that they are waiting for an update and will call me back the next day. I was made several promises of a call back still I had to call you back. It seems that every time I call, the case is always being "escalated" but it never is as there has been no update for the last two weeks. The Customer Service Agents have even tried numerous times to give me the run around by providing the Pacifica group contact details and saying it is in their hands. However when I call them they say the situation needs to be resolved by Sony. Apparently Sony have told them they delivered the TV to the regional service centre ( Pacifica) or somewhere but they have not received anything.
And now since Monday 21.10.2019 they are stating that they cannot give me a time scale as to when it will be sorted and that I will have to just wait. They have promised compensation for the delay but no details as what that will be or when I will receive the TV.
Hoping someone can advise me as to what I can do.
Thanks in advance much appreciated.
