Sony KD-55 XE7002

[Jamiejayy]

Hi all sorry if I'm not doing this correctly it's my first post...just recently the apps in my TV eh..iPlayer..itv hub etc have all stopped working ...my netflix and YouTube all work ok still...I've tried unplugging everything and waiting but still nothing ..my connection to internet is wired also (fibre)..and TV has latest update too...any help would be appreciated thankyou.

[Pascale_F]

Hi Jamie,

Welcome to the community.

I'll look into this for you and see if I can find out. Someone else in the community may be able to advise in the meantime.

Thanks,

Pascale

[Win_88]

Hi Jamie,

You can refresh your apps using this option: Settings > System Settings > Set-up > Network > Refresh Internet Content

I'd also recommend making sure the TV is up to date: https://www.sony.co.uk/electronics/support/lcd-tvs-xe70xx_x70xxe_x72xe-series/kd-55xe7002/downloads/...

If the issue remains, reset to factory settings and try again: https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs/kd-55xe7002/articles/00170...

Let us know how it goes!

Win_88