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Sony sound bar HT-SF150 disconnecting during use

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reysk83
New

Sony sound bar HT-SF150 disconnecting during use

Hi people

I just got Sony sound bar HT-SF150. It's connected to my Samsung TV with HDMI and the optical cable. The bar switches itself off during use like watching movies on Netflix through xbox or when I listen spotify through the bar on my samsung phone. I tried resetting the bar.

Also the remote stopped working completely after just one use. It won't turn the bar on or off and when bar is on when I press buttons on the remote nothing happens. Checked the batteries and nothing. I only used it for one day. Any ideas are much appreciated. Thanks 

1 REPLY 1
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Sean_Mc
Moderator

Hi there,

 

Welcome to the Sony Community.

 

Please follow the steps here  to troubleshoot this issue.

 

Let me know how you get on?

 

Best wishes,

Sean