I paid a premium price for an all singing all dancing Sony Bravia KD-55A1 tv with an impressive 5year warranty. After about a year I started to notice a green tint in the centre of the screen. After a couple of months of being promised the world and getting passed from pillar to post. I eventually receive a replacement after being offered an inferior model. The replacement set unfortunately isn’t brand new, it’s described as ‘factory certified’ not used and not 2nd hand. Under the warranty this basically becomes ‘take it or leave it’. The replacement set which in the end was the same model as the original and having been delivered, installed and set up be ‘engineers’ worked ok for a day or two (at most) then when it’s switched on the led comes on, no picture or sound. Then there’s faffing about unplugging etc to reboot it. Sometimes the led flashes red and so on. The set reboots and plays up like this daily when switched on.
Contacted customer service and was sent a long list of setting to change and if the problem persists do a factory reset if still no joy software update.
Thanks customer support, I now have a set that I cannot connect my cable tv too and a customer service that has become mute and for all sense and purposes non existent.
i truly regret buying a Sony product. You could learn a great deal from Fuji and quite honestly you need too.
