BDP-S370 cannot connect to internet

[doolallyderby]

Hello hope someone can help.

I am not at all techy so please bear with me.

I cannot conect my Sony Blu Ray player BDP-S370 to the internet. It is hard wired. I have two computers running without problems wirelessly. My router is the Virgin Super Hub 50Mb.

I have updated the firmware on the player and have tried putting the router back to factory settings to no avail. Have spoken several times to Sony and Virgin but not getting anywhere.

The blue ray player recognises the device connection but when trying to connect the network settings it says 'can't communicate properly with DHCP server.

Any help would be really appreciated. Thanks!

PS This is my second BDP-370 Richer Sounds kindly swapped it for me

[FarmerHowie]

Thanks surreyfrog

I too have a Sony blu ray DVD and BT Homehub and had been struggling with the internet video configuration utility for HOURS. 

In desperation I came to this site and your solution worked the very first time. 

Why the sony configuration utility ignors that routers dont all have the same IP address shocks me, and that their on screen help is pathetic also really disappoints me ...

Thankfully with helpful people like you we poor users are not left high and dry

Thanks again

Howie