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BDP-S380 internet content not working error msg 11

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parisaustralien
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BDP-S380 internet content not working error msg 11

I bought a BDP-S380 this week from Argos, (although I ordered a S370 from Argos as is still advertised on their site, though they tell me they have no more 370s anywhere in the country).

Wired internet connection to ADSL2+ isp Plusnet, in central London.  Network settings diagnostics confirming all OK.

However I cannot get any internet content at all.  I am receiving error message:

The service cannot be accessed at this time; reference code 11.

Less than impressed with Sony support line, who for three consecutive days cannot tell me what this error code 11 is, and that I must wait for them to get back to me.  Each day they do not call, and I have to call back again.

Has anyone successfully connected a S380 to internet for iPlayer?

thanks muchly

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