Can't see iplayer on BDP-S370

[mudkipper]

I have a BDP-S370 Blu-ray player and have updated the firmware to M03.R.694 but no sign of the BBC iPlayer. The unit was purchased from Pixmania selling into the UK market but it is a French unit. Could this be the problem? I would have thought that iplayer restrictions were based on ip address and as far as I can see the M03.R.694 firmware downloads from the UK and French service sites are identical.

Has anyone else had this problem or know what can be done?

[bobsony]

Hi

Can it be fixed for UK specification players - at sony centres?

thanks

iPlayer logo and no icon under video

UK plug

[Nilkin]

I have just got my BDP-S370 from Amazon and guess what no BBC Iplayer

I phoned Sony Customer support they said leave the unit in standby for 24 hours and see if that works, so will give it a try..

Fingers Crossed it works..

[specialist-convergence]

Hi Bobsony

Sony Centres are not owned or controlled by Sony, as an indipendant dealer I would not expect them to take on someone elses sale and resolve it for them, I would advise you contact Amazon and advise them of your issue, if they have had a bad batch or supplied incorrect stock, i would image they are working on it already.

[bobsony]

Hi thanks for the prompt response.

I got mine from play.com - it would appear that it is not only Amazon who have an issue - seems to be a bigger problem

regards

Bob

[PaulDy]

Well, I contacted Sony Tech Support this morning and the best they could advise was to leave the set on standby for 24 hours and it should correct the issue, which is the same advice given to others in this thread (I'm certainly not convinced !). Whilst I can understand the possibility of Amazon or Play.com sending out faulty / grey units I repeat that I received mine from SONY themselves so this problem is NOT confined to Amazon an Play !

I'll give it another 24hrs then back it goes.

[kellytica]

I bought another BDP-S370 over the counter at Currys this afternoon this also has the same

problem so it seems this is a problem that could be affecting the entire retail network. I did make

the staff at my local Currys aware of this situation & referred them to this Sony hosted forum.

I did note that during set up of the second device the iPlayer icon was not available before I applied the upgrade.

Obviously the upgrade did not improve the situation.

I will return the second device tomorrow & if the supposed 24 hour fix isn't effective then I'm afraid the

Amazon sourced machine will also be returned.

[Catmambo]

Hi all

Right we've been looking into this today as I agree, there seem to be a dozen or so people on here which is more than one would expect from a couple of grey imports.

I'm waiting to get feedback from colleagues in San Diego and Tokyo as this may be something simple on the server  that needs to be changed, in which case there wouldn't be any need for a firmware update, simply a refresh of the content and iPlayer logo should then appear.

Due to time-zones, I haven't got an update right now, but its been marked as a priority issue and so I will look to feedback sometime tomorrow. Apologies for any inconvenience.

Thanks

[Catmambo]

Setting aside the iPlayer issue - can you explain in a bit more detail the issues you are having with the iPod remote app and registration as they are obviously unconnected? Keen to try and assist.

thanks

[bobsony]

Big concern now - I have posted off my player - as per Sony advice.

Once this is tested by the supplier, this server change could mean that the test is successful! The supplier may say "no fault" found , ask me to pay return postage and tell me to whistle regarding my postage to them.

Wil keep you updated on events

[mungri1]

Exactly the same problem with a bdp s-370 player I bought from Amazon. Received 23.11.10.

UK model, iplayer logo on box, uk isp address, updated to latest firmware. No iplayer.

Waiting for response from Amazon.

You pay a bit more for Sony to hopefully avoid problems like this.

Very dissapointed.