Share your experience!
My HT-A7000 has been running perfectly without problems before the firmware update to version 1.779 and right after the update there is a loud pop sound and the soundbar restarts. It has now done that 4 times when I switch on the soundbar. I can't predict the pop sound so can't possibly record a video of it. Have switched off the power and pulled out all the cables and waited to switch on with cables again after 15 min. Have reset all settings on soundbar and change hdmi cable. And there is still a loud pop sound and the soundbar restarts. The soundbar is connected to a Sony A95K TV. Have contacted Sony support.
I think there are serious issues with the HT-A7000 update 1.779. There are multiple reports online
Your report here and on reddit:
https://www.reddit.com/r/sony/comments/1669ldm/hta7000_popping_sound_and_soundbar_restarts/
Two more reports:
https://www.reddit.com/r/Soundbars/comments/163paby/sony_hta7000_not_turning_on_with_remote_have_to/
My issue:
Thats 4 independant reports around TV<->Soundbar integration since the update.
Here are the symtoms I faced using an A90J + HT-A7000:
Really hope Sony sort this quickly, its very fustrating to deal with.
Yes, it's not good. think mine is also an HDMI-CEC problem. The only fix I have found is to turn on the HT-A7000 before I turn on the TV, so I avoid the soundbar popping and restarting. Hope Sony fixes all issues.
I've escalated this thread to support, hopefully we can get some more info.
Hi again,
We've heard back that the issue described can't be replicated by the technicians looking into this (I must also admit that my A7000 doesn't act like this after updating)
The best move forwards is to contact support and get it booked in for a repair.
Good luck!
Hi Lord_viridis,
Are you referring to the popping sound issue, or the HDMI-CEC volume integration with the TV issue?
I don't have the popping sound, but I do have issues after the 1.779 update so thought they were related.
My TV can no longer change the volume of the soundbar or change any audio settings on the soundbar from the A90J Quick Settings menu (Night mode, voice mode etc).
I'm wondering if you have seen issues around that particular issue? It's definetly caused by the 1.779 update since there are multiple reports of it online, really don't think its a repair issue.