Internet access failed signal on BDP S480 blue ray player!

[jacko15793]

I have just bought the above from e-bay and connected to internet using ethernet cable (tested and working using another device) but keep getting the following messages

"network error has occurred"  and "physical connection OK" but internet access failed" signal.

I have deleted all previous inputs so back to actory setting!

WHAT HAVE I DONE WRONG OR NOT YET DONE ? PLEASE HELP, thanks Derek.

Iv'e contacted the seller who assures me that the kit was new (unused) as a deal the a TV so it leaves me thinking what next! help again!

Message was edited by: jacko15793

Message was edited by: jacko15793

[Catmambo · Accepted solution]

Hi

You mention deleting the previous settings, but have you actually factory reset it as there is a specific button for that.

Could also do a firmware update via CDR and also try also just powering off your router and then the turning it back on to see if that makes a difference?

Thanks