Share your experience!
I have 2 DVD recorders RDRHXD870 and 890. Both stopped working Friday night 19th. Now stuck in update mode despite factory resets and attempts to do manual software update. Hardware is version 455 and software is version 115. Selected software updates but still not working. How long does software update take? No info in instruction manual. Must presume that Sony have gone out for a long weekend!
Glad I found this thread - tried to watch some late-night tv yesterday and wondered what the hell I'd done. My HXD 995 is also stuck in update mode as well. Thanks for the tips.
why not contact their PR company to see what is happening.
I can understand that from time to time problems come out of left field. But this has been all over the internet for over 24 hrs.
Where are Sony!
There should be an apology, an explanation and a timetable if not an immediate fix by now.
Every hour that passes is another nail in their coffin. Don't they want loyal customers across their brand range.
What are they going to do and when are they going to do it.
The silence is deafening.
Try this:
Power off at mains
Wait 2 mins
Power on
Select system menu
Easy Setup
language Francais
country France
run auto scan
DON'T WORRY IT WILL FIND ALL ENGLISH CHANNELS
When scan complete exit back to TV
All UK digital channels will be there.
YOU CANNOT USE EPG
Select channels using channel up/down button on handset
You can view already recorded items via title list
You can record using record button on hand set and stop using stoprec utton
You cannot do auto record because no EPG
HOPE THIS HELPS UNTIL SONY COME BACK FROM THEIR LONG WEEKEND!!!
no need to wait 2 mins, just tap the power button on the recorder a few times until it says WELCOME
in easy setup, select ENGLISH for the labguage, but use FRANCE for the location
this way you get english menus but the box thinks its in france
afterwards select DIGITAL EPG and not guideplus
the epg will not work though
hi
thanks MandhN010 for the fix - regarding emailing sony have you tried this site http://www.ceoemail.com/ it's worked for me in the past with energy companies !!, I shall be giving it a go as soon as I've cooled down a bit - too hot for me
Thanks again
Really pleased I found you all out there with the same problem as me with my machine stuck in update - I have tried almost everything that you all have too and am now really fedup!: Thanks for all the info and lets hope sony fixes it soon - we have probably blown up their e-mail account now too - not sure how else they will get in touch with us if we didn't send one though.
Hi All,
before posting any further comments please read this thread
I have locked this thread in a hope that we can limit the number of thread so to avoid confusion & make it easier for users to find the latest information..